Ever wonder what the pros and cons, advantages and disadvantages, and/or benefits and comparisons are to outsourcing IT services versus having an internal IT staff? The following is a comparison between three different IT Support options: Sole Proprietor Outsourced IT Support, Full-time Internal IT Staff, and Managed IT Services.
| Managed IT Services by Catalyst |
Full-time Internal IT Staff |
Outsourced IT Support Sole Proprietor |
| Proactive IT Support utilizing Best IT Practices and implementing an efficient Support System |
Reactive/Break-fix Support |
Reactive/Break-fix Support |
| A dedicated Team of IT Professionals with experience across multiple network infrastructures |
A single or team of IT Professionals with experience limited to the organizations infrastructure |
A single IT Professional with various experience but limited resources |
| Significantly less expensive than a full-time person’s salary with 5+ years experience and certified |
Salary plus benefits increasing costs |
Costs become less competitive when network uptime and increased productivity are essential |