Why is Remote Support a Good Choice?
Traditionally, technical support involves having your in-house IT person come to your desk and cart your PC away to his hidden lair, where he will add it to his repair queue. (We’re just kidding – most IT guys are proud of their lairs, and don’t try to hide them from the rest of the world.)
More and more businesses are discovering a cost-effective alternative to having an on-site support IT department: remote support, as part of computer managed services. With this option, an employee experiencing computer issues e-mails or calls to report the problem, and a skilled IT technician is able to take control of the PC and work on it remotely. There are obvious advantages to using remote support:
• The IT technician doesn’t have to spend time (which you’re paying for) driving to/from your business to fix a problem.
• The IT person is able to take control of the computer, without having to talk the employee through repairs to their computer, mouse click by mouse click.
• Most times, the computer can be repaired remotely, without having to be taken to a repair shop.
• The IT tech can be proactive – troubleshooting for potential problems as they are fixing the problem at hand.
Call Catalyst Computer Technologies today to learn how to make remote support part of your proactive IT support plan. One call is all it takes: 1-866-948-4428 or 480-391-6442.